• Published 26/4/2023
  • Read Time: 2 mins

26 April 2023

  • Awards

TSB CEO Donna Cooper says, “To receive the Consumer NZ People’s Choice award off the back of recently winning two Canstar Bank of the Year awards is further recognition that we’re on the right track, as we work to take TSB into the future with compelling products which complement our unparalleled customer care.”

Canstar says TSB won their 2023 Bank of the Year, Home Loans Award for offering highly competitive home loans for both residential and investment properties. TSB also rated extremely well in customer satisfaction, which considers factors such as service, communication and value for money.

Earlier in the year, TSB topped the tables as sole winner of the 2023 Bank of the Year, Credit Cards Award and also received a 5-Star Rating for Outstanding Value Low-Rate Credit Card 2023 and Outstanding Value Rewards Credit Card 2023, plus high customer satisfaction scores.

“Taking out these awards is an incredible acknowledgement of the hard work of our TSB whānau, every single day. We’re all very proud and excited to offer our excellent service and products to more New Zealanders,” says Donna.

Consumer NZ rated TSB 81% for overall satisfaction, with TSB scoring well above average for value for money, call centre service and timely response to enquiries, and dealing with problems and complaints.

TSB GM Product and Marketing Joe Bishop says, “This is an outstanding achievement. We’re big enough to compete with the other banks with our market leading cards, but we’re still small enough to care about our customers. We really are the perfect amount of bank.”

ENDS

Notes:

  • TSB is 100% NZ owned by philanthropic organisation Toi Foundation, through its group company structure. Toi Foundation’s purpose is to support our communities to build a thriving, inclusive and equitable Taranaki.
  • Consumer NZ’s People’s Choice Awards are based on customer satisfaction surveys, conducted with either Consumer NZ members or a representative sample of the New Zealand population.
  • Canstar’s expert panel assessed 12 providers to find the winner of Bank of the Year, Home Loans. Each provider is given ratings for the price and features of its products. Those ratings are then taken into account, along with the customer satisfaction surveys, to find the winner.
  • TSB was awarded Canstar’s 5-Star Rating in Low-Rate Credit Cards 2023 and Rewards Credit Cards ($12K Annual Spend 2023, $24K Annual Spend 2023, $60K Annual Spend 2023, and $120K Annual Spend 2023), making TSB the overall winner of Bank of the Year, Credit Cards 2023.

For more information, contact:  
Justine St John, Head of Marketing & Communications   
021 933 742  justine.stjohn@tsb.co.nz