TSB Platinum Mastercard® Travel Insurance

Only TSB Platinum Mastercard cardholders receive this benefit, it is not available for any other TSB Mastercard or Visa products.

Yes, all TSB Platinum Mastercard cardholders are eligible for travel insurance.

You are not required to notify Allianz Partners of your travel arrangements in advance. Your insurance policy is automatically activated, by purchasing at least 50% of your pre-paid expenses such as travel and accommodation using your TSB Platinum Credit Mastercard.

When requiring an urgent response, you can call +64 9 486 6868 and reverse the charges from anywhere in the world, 24 hours a day, 7 days a week.

Providing they are your dependent children and are accompanying you throughout the entire duration of the travel. The policy benefits for dependent children will be shared within the policy limits of the insured adult(s) unless expressly stated otherwise in the policy wording.

Dependent children are defined as your natural, step or legally adopted unmarried children accompanying you on the journey and for whom cover under this policy has been activated, who are aged under 19 and not in fulltime employment, or, who are aged under 26 if they are a fulltime student at an accredited institute of higher learning and primarily dependent on you for maintenance and support.

The maximum period of cover is 90 consecutive days. If the return journey of your itinerary back to New Zealand is longer than this period of time, you can apply for an extension, beyond 90 days, up to 180 days by calling 0800 800 357. Please note that an additional premium will be charged to your TSB Platinum Mastercard if accepted.

Yes, however, cover will end on the 90th consecutive day following the date you commenced your journey, or if applicable, on the date Allianz Partners have agreed in writing if you have extended to your maximum duration of cover.

Yes, providing that your insurance policy has been activated, for example, at least 50% of your pre-paid travel expenses for your journey have been paid for on your TSB Platinum Mastercard.

Pre-existing medical conditions are excluded under this policy. You can apply to add cover for one or more pre-existing medical conditions by calling Allianz Partners on 0800 800 357 between 8:30am and 5:00pm Monday to Friday (except public holidays). If your application is approved, an additional premium will apply.

A pre-existing medical condition means:

a) Any physical defect, infirmity, existing or recurring illness, injury, disability or mental illness of which you, or the person due to whom you are claiming, are aware of.
b) Any medical condition for which you, or the person due to whom you are claiming have had or received a medical examination, consultation, treatment, investigation and/or medication in the 12 months prior to the date you activated your cover under this policy.

If you are aged 75 or above at the start date of your period of insurance for any journey under this insurance policy, you do not have automatic cover under:

a) ‘Section 2: Medical benefits’; and
b) ‘Section 1: Cancellation and travel disruption benefits’ for any claims arising directly or indirectly from your medical condition(s) or signs or symptom, regardless of whether or not they are a pre-existing medical condition.

This applies to both international and domestic journeys.

Your period of insurance is the date we start to cover you prior to your journey commencing to the date you return to your home (as shown on your travel itinerary) directly following your journey.

Please read the definitions section in the policy wording for full definitions. For further information and support call Allianz Partners on 0800 800 357 to speak with someone.

During the medical assessment, Allianz Partners will ask you about your medical history and your pre-existing medical conditions.

If Allianz Partners approve your application for cover under Section 2: Medical benefits, you will be required to pay a premium, and written confirmation of your cover will be forwarded to you by Allianz Partners. Cover will not be in place until you pay any applicable premium and Allianz Partners inform you in writing.

To complete your medical assessment, please contact Allianz Partners Customer Care Medical Assessments Team on 0800 800 357.

If you book your journey prior to turning 75 and the start date of your journey is less than 12 months from the date you purchase your trip, and you meet the eligibility criteria, you will still receive coverage.

Because some sections of the cover will no longer be automatic, once the primary cardholder turns 75 we’ll waive the $90 Platinum Mastercard annual fee. We’ll also waive the fees for any additional cards that you may have.

Yes, providing that you did not commence your travel against the New Zealand Government’s advice, or against local government advice at your overseas destination.

Cover is available, providing that you can supply as evidence a dated supervised RAT/ PCR test or a medical certificate from a Registered Medical Practitioner detailing a Covid-19 positive result and the local authority isolation rules.

There is no cover for claims arising from any lockdowns, changes in government alert levels, quarantine or mandatory isolation that applies generally or broadly to some or all of a population, vessel or geographical area, or that applies based on where you are travelling to, from, or through.

Cover is available, providing that you can supply as evidence a medical certificate from a Registered Medical Practitioner stating that you are unfit to travel.

TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) which also offers travel insurance through Worldcare. If you would like to learn more about Worldcare Travel Insurance click here.