We’re making some changes to our General Terms which are effective from 28 November 2024. Please take the time to read through and understand how these changes might affect you.
What’s changing
Changes to section 7 ‘Manage deposits, withdrawals and payments for your account’
With the introduction of the Confirmation of Payee service at the end of November 2024, we’ve updated this section to improve clarity and accuracy of the Confirmation of Payee service. Specifically, we have removed the words “for example referring to checking that the account name matches the account number”, as we will be able to do this in some but not all circumstances.
You can learn more about the new Confirmation of Payee service here.
Changes to section 18 ‘Using digital banking’
We’ve updated terminology from ‘one-time codes’ to ‘authentication codes’ to be more accurate when we require you to authorise a certain change or transaction in digital banking.
Other changes we’ve made
We’ve removed all references to Visa Debit as this is no longer offered.
You can view our updated General Terms which comes into effect 28 November 2024.
Updated copies will also be available in-branch from 28 November 2024. If you’d like to know more about the upcoming changes and how they may affect you, please ask one of our team.