Cash deposits

We’ve changed how you can make cash deposits.

As of 1 June 2024, we no longer accept cash deposits into a TSB account from someone who isn’t an owner of the account or an authorised individual. This includes credit card, home loan, everyday personal and joint accounts, and business accounts. You can still deposit cash into your own account.

This is part of our commitment to keeping our customers, communities and New Zealand safe from financial crime, and is in line with the direction the NZ banking industry is taking.

What this means for you

Anyone who wants to make a payment into your account will need to do this through online banking, their bank’s mobile app, phone banking or at one of their bank’s branches¹. Authorised individuals with access to your account can still deposit cash into your account at a TSB branch.

How to deposit cash into someone's account

If you need to make a cash deposit into someone else’s TSB account, you’ll need to deposit the cash into your own account at a TSB branch or TSB Smart ATM first, then make a payment using online banking, the TSB app, phone banking or at one of our TSB branches². If you need to make regular payments to someone else’s account, you can set up an automatic payment at the same time.

How to deposit cash into a business account

If you have a business account, only owners or authorised individuals with access to your business account will be able to deposit cash into your account. This includes company, charity and trust accounts. See our FAQs below for how to add authorised individuals to your business account.

Can I deposit cash into someone else’s TSB account via an ATM?

What if I need to receive a cash deposit into my account?

How do I add authorised individuals to my TSB account so they can make cash deposits?

How much can I deposit at a TSB Smart ATM?

What are some other ways to bank?

The fastest, easiest, and most secure way to manage your money is through online banking. You can transfer money between your accounts, pay someone, pay bills, setup regular payments, check your balance and manage your accounts 24/7. It’s also free and there’s no paperwork to sign – just call us on 0800 872 226 or pop into your closest branch and we’ll help get you set up and feel confident using this tool.

Here are some other ways you can complete your banking:

With the TSB app.
Using debit or credit cards to electronically make payments in person or online.
Calling us on 0800 872 226 from 8am-6pm weekdays and 9am-5pm weekends.
Visiting your local branch to bank in person.

What if I have limited or no access to the internet?

I don’t know how to use the internet. Can you support me with this?

We’re here to support you in finding an alternative way to make and receive payments.

If you’d like to learn how to use the internet, community-based Stepping UP workshops help build digital skills and confidence in using computers and online technologies, including digital banking. These are run at community libraries and centres nationwide and are a great way to become more familiar with the basics of digital banking and staying safe online. If you’re interested in registering for one of the free Stepping UP workshops, contact your local library or ask a friend or relative to help you register on the Stepping UP website.

Important information

1. Other banks may charge a fee for staff-assisted payments.

2. A $4 fee applies for staff assisted payments from a TSB account to a non-TSB account. Staff assisted payments from one TSB account to another TSB account are free. Other account fees may apply. See our Account and service fees page for more information.