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^{Select no if you want to make an overseas transaction but would like more information first, or yes if you are ready to make a transfer.}

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Lost & Stolen cards

If your card is lost or stolen within New Zealand, please let us know straight away by calling 0800 406 406. Overseas? Phone +64 6 968 3700.

Temporarily block

If you have misplaced your card, you can temporarily block it to stop transactions from being made. Block or unblock your card using Card Manager in online banking or your TSB app. You can also call us on 0800 872 226 or +64 6 968 3700 (international).

Disputing a transaction

If you find a transaction on your TSB credit card statement or TSB debit account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute.

Dispute a transaction