We’re always looking for ways we can continue to improve our customer experience, and to make banking with us easy which is why we’ve partnered with Medallia to hear your feedback on your experience with us.
Why feedback is important to us
We’ve received leading customer experience results across the banking sector. To keep pace with the evolving financial industry landscape, regulatory and customer expectations, we’ve partnered with Medallia as it allows us to introduce targeted survey triggers, customisable survey questions, improved understanding of emerging themes and close the loop with customers when things don’t go right.
How it works
When you interact with TSB (online, in branch or through our Customer Engagement Centre), or you interact with our home lending team to refix, settle or make variations to your loan, you may receive a survey from us to capture your feedback.
Our Privacy Notice applies to any personal information that you share, and all feedback will be analysed only for the purpose of improving our customer experience and helping TSB become the easiest bank to deal with.
Important information
We would never ask you by email for your secure banking information such as passwords or PINs, or to log in to online banking. Any links contained in our emails will only take you to informational pages on our website or to approved third-party partners.
If you ever receive an email looking like it’s from us that asks you to log in or for your banking details, please do not click any of the links and call us on 0508 692 265 or forward the email to report@tsb.co.nz.