To reset your password, you'll need access to the email address connected to your TSB account. See How to reset your password in our online banking guides. Alternatively, you can call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.
You'll need to call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.
You have three attempts to enter the correct login password. After that, you'll be locked out for 30 minutes, and our staff are unable to override the 30 minute lock outs. If the payment or transfer is urgent, please call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.
Two-factor authentication provides an additional layer of security when banking online.
Two-factor authentication is available through text (a 4-digit code is sent via SMS to your registered NZ mobile number) or a TSB token (you need to be registered with a token and will be prompted to provide a 6- digit code).
A token is a small device from TSB that you can use in place of receiving texts to your mobile, when doing your internet banking. It's handy if travelling overseas or live in a location with limited mobile service.
- When making a payment over your set payment limit;
- When you update your mobile phone number;
- When you update your email address;
- When you add a new personal payee;
- When you increase the payment limit (after reducing it).
From 26 May 2023, most New Zealand banks, including TSB, moved to processing payments 365 days per year, so payments will be processed on the same day, but not instantly like “real time” payments.
Credit card payments are processed overnight if made before 9pm on business days only.
Within online banking you can open and apply for certain TSB products by selecting APPLY in the dashboard.
Closing accounts can't be actioned online. To close an account please call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.
Re-fixing online is only available for certain loan types and customers. If you can't refix online, please call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.
You can only edit regular payments that were set up digitally (not automatic payments set up in branch).
You can easily update your personal details. When updating your mobile phone number and email address two factor authentication is required (txt or token).
If your Mastercard has been lost, stolen or damaged, you can use Card Manager in online banking or your TSB app to either temporarily block it to stop transactions from being made, or cancel your card and order a new one at the same time. You can also call us on 0800 406 406 from within NZ or +64 6 968 3700 if you're overseas. Learn more.
For all other TSB cards, please call us immediately on 0800 406 406 from within NZ or +64 6 968 3700 if you're overseas.
You can block or unblock your Mastercard using Card Manager in online banking or your TSB app. You can also call us on 0800 406 406 from within NZ or +64 6 968 3700 if you're overseas.
All other TSB cards are unable to be reactivated. You will need to call us on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm to reorder a new card.
If you find a transaction on your account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute. You must dispute any domestic EFTPOS and domestic ATM transactions with the relevant merchant. Learn more.