PIN and Password security

  • Memorise your PIN/password - never write it down anywhere.
  • Never disclose your PIN/password to any other person, including any additional cardholders, family members, bank staff or Police. Bank staff or Police will never ask for this information.
  • Do not choose a PIN/password that is easily associated with you eg. your birth date, phone number or parts of your card number.
  • Use a long random password that would be difficult for anyone else to guess.
  • Don't let anyone else see your PIN when you enter it at an ATM or EFTPOS terminal. This is called "shoulder surfing" and is the most common form of PIN disclosure.
  • Never respond to an email or phone call asking for your PIN or password.
  • If you become aware of, or suspect your card or your PIN/password has been lost, stolen or disclosed, you should notify us immediately. Call us on 0800 406 406 (+64 6 968 3700 for international callers), or visit any bank displaying your credit card symbol.