Unclaimed Money

We have reviewed all our inactive accounts and are contacting you to check you’re aware your account exists and to check if you would still like to keep it. If we are unable to contact you or there is no activity on your account for five years, we are required to transfer the money as ‘unclaimed’ to Inland Revenue under the Unclaimed Money Act.

The easiest way to do this is to call us on 0800 872 226, send us a message on our website or pop into a branch. Our team will be able to help you through the process and check we’ve got all the information we need on file. 

We may need to ask for copies of some of the following:

• Evidence of your identification (photo ID)
• Proof of your address
• Your latest contact details
• Your New Zealand IRD number and, if you have one, your overseas tax identification number
• Confirmation of your source of income or wealth.

This page on our website explains why we may need information from you and how you can provide it to us. Even though you may have given us some of this in the past, we need to verify certain details about you. This is to ensure we play our part in keeping our customers, communities and New Zealand safe and protected from financial crime.

By going to the Inland Revenue website at ird.govt.nz/unclaimedmoney. Inland Revenue publishes a list of all the unclaimed money it holds. The list shows the name of the owner/s of the money, the amounts held, and how the money can be claimed.