Our Executive Team

Kerry became TSB’s CEO in January 2024. Kerry has joined at an exciting time for TSB as the bank continues its journey transforming into a more modern, digital-focused business, and achieving its vision of being the easiest bank to deal with.  

Prior to joining TSB, Kerry held a number of senior roles in financial services. She brings more than 17 years' banking experience in senior roles at ASB Bank and Kiwibank. Most recently she held an executive role at Southern Cross Health Society, as Director, CareHQ and Chief Sales, Marketing & Customer Experience Officer.   

Kerry’s deep banking and financial services background spans both retail and small business banking, where she has held numerous roles from leading customer facing teams in branches and contact centres, all the way through to product, marketing, running agile teams and delivering risk and compliance projects.  

“I have long admired the TSB brand and its focus on benefitting the communities it serves, so it’s an absolute honour to be CEO of a company that genuinely delivers great service and cares about its people.” 

Kerry holds an Executive MBA (Honours) from the University of Auckland.  
 

Penny has extensive experience as a senior financial services leader. She has held several key leadership positions in functions such as risk, operations, product management and distribution.

With over 20 years’ experience leading large complex teams across all aspects of customer delivery, she is passionate about improving the customer experience. Her energetic and values driven leadership style builds highly engaged and high performing teams.

At TSB Penny is responsible for leading our customer-facing teams. She utilises her experience to provide our customers with unparalleled customer care and to help us achieve our goal of being the easiest bank to deal with.

“TSB is deeply committed to the New Zealand community. I am inspired and motivated by our profit for purpose model and am delighted to be part of the team delivering this to our community”

Chris is experienced across a range of industries and has worked in professional services with multiple financial services organisations in New Zealand and Australia. As GM People & Strategy he is responsible for leading the development of the bank's strategy and business planning to ensure the business has clarity on its future direction and how it will be achieved. He is also responsible for ensuring the bank has the workforce it needs to execute its business strategy and that TSB’s authentic, people-centred, culture continues to thrive. He has a range of business qualifications and continues to embrace learning in an ever-changing environment. Chris is passionate about the impact TSB has on its community both through its customer care focus and its ownership structure which sees it give back millions of dollars each year through its shareholder, a philanthropic organisation.

“I’m incredibly proud to work for an organisation which has genuine community-focused values which are core in every decision we make.”

Gordon joined TSB in 2021 as Chief Financial Officer.

Gordon brings strong international industry CFO experience to TSB and has held previous CFO roles within Kiwibank, WSP Opus and most recently state sector organisation Transpower. He has led several businesses through mergers and transformations and his commercial acumen, leadership and extensive financial management skills will support TSB to successfully deliver business outcomes.

His experience across Scotland and New Zealand has earned him a strong track record in creating highly engaged teams. He’s highly driven with an empathetic, down to earth style, and is adept at balancing a fact-based and intuitive judgement approach.

Gordon holds an MBA from Edinburgh Business School, Bachelor of Accounting and Economics from the University of Strathclyde and is a current member of the Scotland Institute of Chartered Accountants.

“I am proud to work for a New Zealand owned business that works for community good, has an amazing history and a team with a great strategy to achieve even more.”

Nick is an experienced senior leader in the product, customer experience and digital domains with over 17 years’ experience working for market-leading consulting firms, design agencies, and major UK financial services institutions.   

During this time Nick has gained significant experience in setting up and leading product teams with a focus on human-centred design. Nick is an engaging and collaborative leader, with a passion for ensuring products are designed based on data and true human needs, that they are innovative and deliver value for customers. 

At TSB, Nick leads the Product and Marketing division, with a focus on ensuring the bank continues to evolve its proposition for our customers, while uplifting the experience to meet the needs and expectations people have of a modern, customer-focused organisation.  

“Making a positive contribution to society is incredibly important to me and so I’m proud and excited to be working for an organisation that embodies these values. It’s extremely motivating to see the pride our people take every day in wanting to make things better for our customers and the wider community.” 

Molly is an experienced senior executive with over 16 years in consumer finance working in a variety of roles at GE Capital and Latitude Financial Services, most recently as GM of its New Zealand business, with offshore services in India and Philippines.

She has broad experience with a range of retail and consumer financial products and is passionate about aligning people, processes and governance, and utilising digitisation, automation and smarter human design across customer channels to simplify customer delivery and enhance experience. 

At TSB Molly is responsible for improving our processes and operational effectiveness to deliver better customer outcomes and uplift TSB’s productivity and performance to ensure future success for the bank and our communities. 

Molly is a second-generation Samoan who is passionate about service ('tautua') back to community, including as a Board member for a non-profit organisation that teaches life skills and financial literacy for the Pasifika community. She is proud to work for TSB because the Banks purpose aligns closely with her personal values.

“To me it’s important to see our communities thrive. I’m proud to be part of the TSB whānau, focused on our people and delivering exceptional experiences to our customers."

Roxanne leads TSB’s technology business strategy and market-leading experiences for internal and external customers. 

Roxanne is well known for bringing her business expertise into the technology sector. She is an influential and inspirational leader who has specialised in Digital Transformation across large enterprises.  

Roxanne has held leadership roles in the digital world in the insurance, banking, telecommunications and publishing industries. Her expertise in transformation, innovation and disruption has been influenced by the changing economies of these industries. 

Roxanne enjoys translating the ever-changing face of technology to other parts of the wider business and her anchor point has always been a fervent advocate of the customer experience. Roxanne is an experienced public speaker and known as a high energy, talented communicator and motivator. She is also a passionate supporter of women in sectors where they are underrepresented. 

“I am excited to join a long-standing New Zealand bank and bring my experience and passion to grow and develop our digital services and experiences, delight our customers and make TSB the best bank in NZ.” 

Graeme is an accomplished professional with more than two decades of experience in the financial sector. His skill in risk strategy, transformation and operational delivery has taken him around the globe and seen him work in highly regulated locations such as London, Delhi, Sydney and New York. At TSB Graeme is responsible for leading the evaluation and mitigation of significant competitive, technical and regulatory risks TSB may face, while optimising best practice. Graeme enjoys mentoring and inspiring teams through coaching with integrity and empathy. When not at work he combines his love of travel with his love of cycling, having journeyed thousands of kilometres across Europe, Asia, Africa, North America and Australia.

“Every day when I come to work, I’m reminded of how lucky I am to be part of a team dedicated to doing genuine good in our communities. That sets TSB apart from other banks and makes me incredibly proud to work here.”

Larissa has extensive experience as a financial services and legal leader having held roles across banking, insurance, managed funds, corporate, regulatory legal and governance in New Zealand and the UK. At TSB she is responsible for leading the bank's legal and regulatory affairs team, with a focus on driving and implementing strategies to ensure good customer experience and outcomes. Larissa's interest in digital legal inspired her to establish the New Zealand FinTech Regulatory Roundtable in 2017, a forum where industry players, lawyers and regulators build collaborative relationships and connections, and address challenges to FinTech innovation. This passion for using her skillset to help New Zealanders is one of the reasons Larissa is proud to work for TSB.

“A bank which puts its profit towards generating good outcomes for the wider community is incredibly special, so I’m thrilled I can contribute to helping TSB achieve its goals and enable positive outcomes for Kiwis.”