Identifying our Company customers

New Zealand is part of a world-wide commitment to ensure criminals can’t use banks, and other financial and legal institutions, to finance crime. As part of this commitment, we’re required by the New Zealand Government to verify your identity before you join us. For companies and key individuals associated with the company we collect this information in three steps:

As a company customer

For New Zealand registered companies, you’ll need to provide the certificate of incorporation and companies office extract, including any shareholding companies, or trusts and trust deeds of your company. You must provide copies, or you can bring the original into your nearest branch to be copied and verified.

We’ll need to see information for the company, as well as all of the key individuals associated with your company.

Key individual requirements

The key individuals that require verification will vary depending on the structure of your company, but include:

• Individuals with 25% or more ownership in the company.
• Persons who have effective control of the company, such as Directors, CEO, CFO.
• Other persons who act on behalf of the company, including business banking administrators, business credit card holders, and accountants.    

All key individuals associated with the company must choose from one of the below options to confirm their identity. These must be certified copies, or they can bring the original into the nearest branch to be copied and verified, and your Photo ID must be current (not expired).

We’ll need to see proof of address for the company (principal business address or registered office address), as well as all of the key individuals associated with your company.

Choose from one of the below options for your proof of address:

• Bank statement or letter issued from another NZ bank (not TSB).
• A letter or statement from a NZ KiwiSaver provider.
• A letter from a NZ Government agency (IRD or Work and Income NZ) with your name, and address (excludes appointment letters).
• Current utility bill i.e. power, gas, fixed phone line, internet (if you get your bills online you can forward the statement to TSB by email).
• Home, contents or car insurance policy, renewal or reminder letter.
• Current tenancy agreement or sale and purchase agreement signed by all parties.
• Rates or water notice on property from a local authority.
• Signed letter from a NZ educational institute, on letterhead.
• Mobile phone bill (excludes prepaid).
• Vehicle registration letter. 
• Electoral Commission letter.

Requirements

These documents must:

• Be no more than 6 months old.
• Show your current residential address for individuals
• Show your current principal business address or registered office address for your company.
• Be in the same name as your photo ID.
• Be certified copies (or you can bring the original document into your nearest branch to be copied and verified).

Please note: 

• Any statements submitted need to be the full statement, not just the first page. 

You may need to bring additional information to your appointment. We’ll be in touch to let you know if any of the below documents are required:

• Confirmation of financial information of the company
• NZ IRD number and tax rate, and if relevant, your overseas tax identification number.

Documents in a Foreign Language 

Documents in a language other than English must be translated into English. A translation must be performed by a person with a minimum accreditation level of professional translator and certified by that person. 

All identity documents need to be originals or certified copies by a trusted referee. You can visit a TSB branch to share your documents with a TSB employee, you can take a copy in person to a trusted referee to be certified, such as a chartered accountant, justice of the peace, lawyer, registered medical doctor, or registered teacher.

The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you.

In order for TSB to accept the certified document, the certifier must: 

• Not live at the same address, be the partner or spouse of, or be related to the person named in the document being certified. 
• Be over 16 years of age.
• Not be involved in the transaction or business requiring the certification.

Certification must also include the name of the person certifying, signature, date of certification (dated within 3 months) and capacity to act as a certifier.

How to return these documents

If you are unable to visit one of our branches with the original documents, you can send the certified copies via email or post:

• Email help@customer.tsb.co.nz
• Mail to Customer Verification Team, PO Box 240, New Plymouth 4310, New Zealand.

If you have any questions, please talk to one of our team in branch or call 0800 872 226.