Identifying our Trust customers

New Zealand is part of a world-wide commitment to ensure criminals can’t use banks, and other financial and legal institutions, to finance crime. As part of this commitment, we're required by the New Zealand Government to verify your identity before you join us. For Trusts and key individuals associated with the Trust we collect this information in three steps:

As a trust customer

We’ll need the following information:

• Signed Trust deed and any subsequent deeds of appointment or retirement.
• We need to understand how the Trust and/or its owners and controlling persons obtained wealth and/or funds.

Examples of source of wealth or source of funds are included in the table below.

Key individuals include:

• Trustees, including independent and trustee companies and their directors.
• Beneficiaries:
        • Individuals who own 25% or more.
        • Individuals who have effective control over the Trust.
• Persons acting on behalf of the Trust.
• Authorised persons.
• Settlor.
• Appointer.
• Protector.

All key individuals associated with the Trust must choose from one of the below options to confirm their identity. These must be certified copies, or they can bring the original into the nearest branch to be copied and verified, and your Photo ID must be current (not expired).

We’ll need to see registered address or principal place of business for the Trust. When the Trust does not have a place of business, confirmation of the trustee’s addresses will be sufficient.

Choose from one of the below options for your proof of address:

• Bank statement or letter issued from another NZ bank (not TSB).
• A letter or statement from a NZ KiwiSaver provider.
• A letter from a NZ Government agency (IRD or Work and Income NZ) with your name, and address (excludes appointment letters).
• Current utility bill i.e. power, gas, fixed phone line, internet (if you get your bills online you can forward the statement to TSB by email).
• Home, contents or car insurance policy, renewal or reminder letter.
• Current tenancy agreement or sale and purchase agreement signed by all parties.
• Rates or water notice on property from a local authority.
• Signed letter from a NZ educational institute, on letterhead.
• Mobile phone bill (excludes prepaid).
• Vehicle registration letter. 
• Electoral Commission letter.

Requirements

These documents must:

• Be no more than 6 months old.
• Show your current residential address for individuals
• Show your current principal business address or registered office address for the Trust.
• Be in the same name as your photo ID.
• Be certified copies (or you can bring the original document into your nearest branch to be copied and verified).

Please note: 

• Any statements submitted need to be the full statement, not just the first page. 

Please bring the following additional information to your appointment (if applicable):

• Proof of financial information for the Trust.
• If any of the individuals normally resides outside the borders of New Zealand, we may need to ask them for additional information or documents.
• Show your registered address or principal place of business. When the Trust does not have a place of business, confirmation of the trustee’s addresses will be sufficient.
• NZ IRD number and tax rate, and if relevant, your overseas tax identification number.

Documents in a Foreign Language 

Documents in a language other than English must be translated into English. A translation must be performed by a person with a minimum accreditation level of professional translator and certified by that person. 

All identity documents need to be the originals or certified copies by a trusted referee. You can visit a TSB branch to share your documents with a TSB employee or take a copy in person to a trusted referee to be certified, such as a chartered accountant, justice of the peace, lawyer, registered medical doctor, or registered teacher.

The certifier must see the original document so they can say it is a true and correct copy of the original, and if it has a photo that it is a true likeness to you.

In order for TSB to accept the certified document, the certifier must: 

• Not live at the same address, be the partner or spouse of, or be related to the person named in the document being certified. 
• Be over 16 years of age.
• Not be involved in the transaction or business requiring the certification.

Certification must also include the name of the person certifying, signature, date of certification (dated within 3 months) and capacity to act as a certifier.

How to return these documents

If you are unable to visit one of our branches with the original documents, you can send the certified copies via email or post:

• Email help@customer.tsb.co.nz
• Mail to Customer Verification Team, PO Box 240, New Plymouth 4310, New Zealand.

If you have any questions, please talk to one of our team in branch or call 0800 872 226.