Business Banking

As part of the Business Banking launch the $10 monthly Business Banking service fee will no longer be charged.

In addition to this for Group payments (previously known as Batch Payments) the .25c fee for payments processed to non TSB bank accounts will also be removed. 

If you do not have any transactions for that statement period the download button will not be displayed.

The ability to rename a credit card account is currently not available.

Currently, you are unable to apply for a TSB debit and/or credit card through Business Banking..

We will get back to you within 48 hours via the preferred method of contact that you choose. If your query is urgent, please give us a call on 0800 872 226.

Currently we are unable to respond to messages via Business Banking. We will respond to you via the preferred method of contact that you choose.

No, you only need to register once. If you are accessing both the Business Banking and Personal Banking platform, the same login details will apply across both platforms. 

All your payees are available as soon as you login.

Your saved payment templates used in Business Bank will be available following the date we have shared with you for when they will be copied.

All payment schedule receipts for payments processed in the new Business Banking system will be available to view in the ‘Pay A Group’ section for your entity.

Schedule receipts from our old Business Bank platform are not available in the new Business Banking platform. If you would like copies of your old receipts, please call our team in the Customer Engagement Centre – they will be able to access these for you from the old system.

Currently, we are unable to offer the ability to open accounts via Online Banking.

Yes. Your Kiwisaver account and balance will be available to view.

Yes. Your Foreign currency accounts and balances will be available.

Yes, this is available in our new Business Banking platform. Simply drag and drop the account where you would like it to be. Using the cursor from the dashboard, select the account you want to move and then drag to reorder it. 

Unfortunately, we do not currently offer international payments (also called international transfers or telegraphic transfers) via our digital banking platforms. If you would like more information on how to complete an international payment, please send us a message or call our team on 0800 872 226 (8am to 6pm weekdays and 9am to 5pm weekends).

If you would like to remove visibility of your personal accounts alongside those of the entity/ies you access in Business Banking, please call our team on 0800 872 226.

While you are able to see both your personal and business accounts on your dashboard, you are not able to transfer between them. You will need to make a payment from one account to the other. 

No. Quickpay is used for irregular payments to a payee. 

Unfortunately, all payment types IRD, company and personal are required to have their payment details saved as a payee. This may mean your payee list could become very long. You can manage this by deleting payees you don’t wish to keep. 

Yes. You can select to send a summary of your transaction by email at the time you make the payment. 

When completing Company and One-Off payments via Business Banking, there is a limit of $50,000 per transaction. There is no limit on the number of transactions that can be completed for this value.* Group and Tax payments do not have a transactional limit in place.

* Users with limited access will also have a daily payment limit set, which may sit below this transaction limit. The daily limit is visible when creating payments and is reset overnight. Changes to daily limits can only be made by a user who has been nominated as a signatory via the User Permissions section.

You will not be able to amend automatic payments that have been set up by a TSB team member. You can cancel an automatic payment and create a new one if you want to be able to make changes to this regular payment in the future.

All group payments you make through the service will be available indefinitely. Unfortunately, any receipts for Batch Payment Schedules made in Business Banking will not be available. 

Unfortunately, some accounts do not support the use of group payments. If an account you used previously is no longer available and you would like to find out more call us on 0800 986 869 if you need help.

Previously some Business Banking accounts had an overdraft facility that allows for group payments to process if there were insufficient funds this feature is no longer supported. You will need to have sufficient funds in your account or apply for a new overdraft facility. 

Yes. The additional signatory will receive an approval request asking them to approve the transfer if they don’t approve the transfer it won’t be made. 

Yes. All authorises are sent an email reminder at 7.59pm the day the payment is due to be made. They have until 11.58pm that day to approve the payment. After this time the payment will be removed and will need to be recreated and submitted for approval again. 

All users with the ability to approve are sent an email asking them to approve the payment. Once two approvers have approved the payment, the request will no longer show in the other pending approvals list for any users.

No. We’ve made some improvements to our multi-factor process and you are no longer required to send a text back. Instead, when you receive your authentication code you just enter it on the screen. 

We no longer support the ability to change your authentication limit through our Online Banking. If you would like to make a change please call us on 0800 986 869. 

No. Text authentication is only supported by NZ cell phone numbers. To use our Online Service from overseas you will require a security token. 

Depending on the permissions that you have been given for the account by the account owner, you may not see any information for an account that you are delegated to. Ask the account owner to check they have set your permissions correctly. They can find more details on how here.

All users who have been nominated as ‘Authorised Users’ in Business Banking will be visible in the ‘Users’ section. Any user who was nominated as a signatory for the account will have full and unlimited access. You are not able to provide permissions for users who are nominated as signatories and therefore they will not be visible in the ‘Users’ section.

If all users were nominated as ‘Signatories’ at the time of applying to use Business Banking, they will all have the same level of access and therefore will not need to be assigned user permissions. Therefore, this section will not be displayed.