Online banking guides

You can update your mobile phone number in the ‘Profile’ section of TSB online banking or in the TSB app. As this is how you authenticate payments on these platforms, you will need to complete authentication of the new mobile number from your currently listed mobile phone number (or security token if you have one). If you need assistance, please call our team on 0800 872 226 (8am to 6pm weekdays and 9am to 5pm weekends).

Our text authentication process is not currently available for payment authentication while you are overseas. If you are overseas for a significant period of time, you might need to obtain a security token to allow you to continue to transact online. Please call our team to discuss this further on 0800 872 226 in NZ or +64 6 968 3700 from overseas.

You can view your last 12 months of statements in online banking.

Bank statements are currently not available to view or access via our TSB app.

Unfortunately, we do not currently offer international payments via our digital banking platforms. If you would like more information on how to complete an international payment (also called an international transfer or telegraphic transfer), please send us a message or call our team on 0800 872 226.

There is a transactional limit in place for most payments (excluding those made via the Tax Payment option) of $50,000 per transaction. We are not able to increase this limit on an individual basis. This is not a daily limit and you will be able to complete as many payments as needed of this value. To complete a higher value payment, please call our team on 0800 872 226.

This does not affect transfers between your own TSB accounts – they don’t have a limit.

If you would like to access your TSB accounts via phone banking, please call us on 0800 872 226 and we can set this up for you.

You can download the TSB app from either the Google store or App store on your Android or Apple device. You will need your current online banking login details to set up the TSB app. You can find more information here.

You can reset your own online banking password via the login page of online banking. You will need:

• your Customer ID number
• the email address associated with your account
• your mobile number or security token that we have on file. 

The TSB app uses a different set of login information to online banking, so you will not be able to use these details to log in to the TSB app. If you need to reset your password for the TSB app or confirm your username, please call us on 0800 872 226.

Direct debits are not visible to view or delete alongside your regular/automatic payments as these are held by the merchant you set them up with. To amend these payments, you’ll need to contact the merchant that holds the authority for the payment. Please call us if you have any questions or need further assistance.

When you load a payee, this will be connected to your own personal customer profile rather than the joint account. Therefore, if you want the same payee details available for both joint account holders, each account holder will need to load the payee. 

This feature is currently not offered in online banking or the TSB app.

This feature is currently not offered in online banking or the TSB app.

You will not be able to amend automatic payments that have been set up by a TSB team member. You can cancel an automatic payment and create a new one if you want to be able to make changes to this payment in the future.

No, you only need to register once. If you are accessing both the Business Banking and Personal Banking platforms, the same login details will apply across both platforms. The TSB app has separate login details.

This feature is currently not offered in online banking or the TSB app.

This feature is currently not offered in online banking or the TSB app.