If customers are paying businesses using personal online or mobile banking apps, then businesses must make their correct account holder name and account number easy to find.
Make sure your account holder name is up to date
and available for customers
Sometimes, a business might have a different trading name to its account holder name. It’s particularly important for these businesses to clearly communicate the correct name and number registered to their account for customers to use.
If customers enter the wrong account holder name, they may be notified that the details don’t match and advised to contact the business they are trying to pay.
When customers are paying businesses that are registered as payees with Payments NZ, for example organisations such as Councils, water or power companies – they won’t use the Confirmation of Payee service. These businesses already have their details checked through a separate process with their bank.
How to find the name of your
Business account
Log into Business Banking and click on one of your accounts.
The account details will drop down, showing your account number and name.