The Confirmation of Payee service is a New Zealand banking industry initiative that aims to give consumers greater confidence when making payments. It is available on TSB online banking and our app.
How Confirmation of Payee works
You will be prompted to check if the account name and account number match.
What to expect
Know what details you’ll need to make payments to New Zealand held bank accounts.
How to get paid quickly and easily
To get paid quickly and easily, you need to provide the right account information.
Business
What businesses need to do
Make sure your account holder name is up to date and available for customers.
Keeping vigilant
when making payments
Keeping vigilant when making payments
It’s always important to remain vigilant when making payments. Confirmation of Payee won't fully identify mistakes or scams or provide a check on payments to overseas bank accounts.
Always take the time to question the purpose of any transaction and be alert to scams. If the payment details are incorrect or turn out to be a scam, the payment may not be recoverable.
Never be pressured into continuing with a payment when the details don’t match or where the account cannot be checked.
If you go ahead with the payment, we will assume that the information you have given us is correct and you will be responsible.
Stay alert to scams during the Confirmation of Payee rollout
Even with the Confirmation of Payee service, customers should be wary of fraudsters pretending to call from banks. They may pose as bank employees, tricking victims into sharing bank information or changing account details.
The Confirmation of Payee service does not require you to take action. No banks will proactively call, email, or text you to ask for updated account information related to Confirmation of Payee.
No banks will ever ask for your password. If you receive a call from TSB or any bank asking for your login details, or to take action regarding Confirmation of Payee, hang up immediately.