Confirmation of Payee will also affect those wanting to be paid. To get paid quickly and easily, you need to provide the right account information.  

What do I need to provide

to receive payment?

The account details you provide to the person or business who is trying to pay you will be checked against the actual name on your account.  

You will need to provide your full first name and last name associated with the account number to the person paying you.  

If the person paying you does not have your correct details, they will receive a ‘partial’ or 'no match' response. The notification will prompt them to contact you for the correct details or caution them against proceeding with payment without verification. This may stop or slow down the payment. 

Here’s how to find

your account holder details

Using the correct name on your accounts will mean people paying you get a ‘match’, which will help you get paid quickly and easily.  

For TSB customers, this will be your full first and last name. You do not have to share your middle name(s) to the person paying you. 

Here’s how to find your account holder name and number on Online Banking:  

  • Log into Online Banking and click on one of your accounts.
  • The account details will drop down, showing your account number and account holder name(s).

You can also find your account holder name and number on the TSB app:  

  • Log into the app and tap one of your accounts.
  • Tap on the name of the account again to see your account details.

For joint accounts, you only need to provide one correct name on the account to the person paying you.